Our staff have the right to work in a safe environment free from violence of any form, verbal or physical. We employ a Zero Tolerance approach to this type of behaviour and it results in immediate removal from our practice list.
You Have the Right to be:
- Treated with dignity and courtesy.
- Given a choice in your care whenever possible.
- Given the opportunity to ask questions about your treatment, and to refuse treatment if you so wish.
- Offered an interpreter if necessary.
- Given a choice about taking part in research and training.
You Are Responsible for:
- Making and keeping appointments.
- Notifying the surgery as soon as possible if unable to keep your appointment.
- Contacting the surgery to check on results of tests.
- Ordering repeat prescriptions in adequate time.
- Informing us of any change of name, address or telephone number.
- Turning off mobile phones while attending appointments.
- Behaving in an acceptable manner.